Every text, call, and email with a family. One thread.
Your team replies from StreamABA using the phone numbers and mailboxes you already have. Internal notes, templates, suggested replies, and consent sit right beside the conversation.
Two guardians, three kids, one conversation.
Families don't write to you one child at a time. StreamABA keeps every message from every guardian together, so the whole story is on one screen.
- One conversation per family, grouped by guardian, so siblings share a thread
- Texts, picture messages, email, calls, and fax in the same timeline
- Works for leads and clients alike
- Search by name, email, phone number, or message text
- Filter to your conversations, unassigned ones, or unread only
The right reply, in a few keystrokes.
Start from a template or a suggested reply, then send it now or schedule it for the morning. Your team stops retyping the same messages all day.
- Message templates with merge tags that fill in family and child details
- Text shortcuts: type a few characters and the full message appears
- AI-suggested replies your team reviews before sending
- Schedule texts and faxes, then edit, send now, or cancel
- Picture messages (MMS) in both directions
Every call on the record, not in someone's head.
Calls log themselves to the family's thread, with the recording and a speaker-by-speaker transcript one click away.
- Calls and faxes from RingCentral land on the family timeline
- Call recordings saved to the record
- Speaker-by-speaker transcripts on every recorded call
- Staff can text from their own practice number
Loop in the team without leaving the thread.
Ask a teammate right where the family's messages are. The people you mention hear about it, in StreamABA or in Microsoft Teams.
- Internal notes stay inside your team and are never sent to the family
- @mention a teammate and they get notified
- Notifications in Microsoft Teams when your practice connects it
- Announcements from the clinic to families in the family portal
Nobody texts a family who asked you to stop.
Consent sits right beside the conversation. When a family replies STOP, StreamABA records it and your team sees it before they send.
- Opt-in and opt-out tracked per channel and shown in the inbox
- STOP and START replies handled automatically
- Unread counts so nothing sits unanswered
- Every message kept on the family record
Communication questions.
Texts (including picture messages), email, fax, and phone calls land in one conversation per family. Email runs through your Microsoft 365 mailboxes, and texts and calls run through your connected phone provider, such as Twilio or RingCentral.
Yes. Call recordings are saved to the family record, with a speaker-by-speaker transcript on the call.
Yes. StreamABA keeps one conversation per family, grouped by guardian, so messages about siblings and from either guardian live in the same thread.
Yes. Consent is tracked per channel and shown right in the inbox. STOP and START replies are handled automatically.
Yes. Message templates with merge tags fill in family and child details, text shortcuts insert a full message from a few keystrokes, and AI-suggested replies give your team a draft to review. Texts and faxes can also be scheduled.
Give every family one thread.
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HIPAA compliant · Signed BAA · Built for ABA