ABA Practice Communication: Texts, Calls & Email in One Inbox \| StreamABA [ ![StreamABA](https://streamaba.com/build/assets/logo-dark-Bta4omRy.svg) ](/) [Home](https://streamaba.com) [Blog](https://streamaba.com/blog) [ Log in ](https://streamaba.com/login) [ Goto the Live Demo ](#get-started) [Home](https://streamaba.com) [Blog](https://streamaba.com/blog) [Log in](https://streamaba.com/login) [ Goto the Live Demo ](#get-started) Communication · One inbox for every family Every text, call, and email with a family. *One thread.* ========================================================== Your team replies from StreamABA using the phone numbers and mailboxes you already have. Internal notes, templates, suggested replies, and consent sit right beside the conversation. Website Work email Goto the Live Demo @ **You were mentioned**Internal note on this family ⏱ **Text scheduled**Sends tomorrow at 9:00 AM streamaba.com / inbox Mine Unassigned Unread SMS 2 Email Call 1 Fax SMS 2 guardians · 2 children Text · Guardian 1 · 8:02 AM Can we move Thursday's session for our youngest? **Inbound call** · Guardian 2 · 4 min · transcript Text · 8:31 AM Of course! I'll confirm a new time with the care team and text you back today. **Internal note** · @scheduling can we offer Friday at 3? Text Email Note Reply by text… Send ##### Consent SMSOpted in EmailOpted in FaxOpted in ##### Templates Intake link Insurance card request Schedule change Family threads Two guardians, three kids, *one* conversation. ---------------------------------------------- Families don't write to you one child at a time. StreamABA keeps every message from every guardian together, so the whole story is on one screen. - One conversation per family, grouped by guardian, so siblings share a thread - Texts, picture messages, email, calls, and fax in the same timeline - Works for leads and clients alike - Search by name, email, phone number, or message text - Filter to your conversations, unassigned ones, or unread only G1 SMS**Text from Guardian 1**Asked about Thursday for child 2 G2 MAIL**Email from Guardian 2**Asked about the first assessment G2 CALL**Call with Guardian 2 · 4 min**Recording and transcript attached DR FAX**Fax from pediatrician**Referral for child 3 ST SMS**Reply from your team**From your practice number Replies The right reply, in a *few* keystrokes. --------------------------------------- Start from a template or a suggested reply, then send it now or schedule it for the morning. Your team stops retyping the same messages all day. - Message templates with merge tags that fill in family and child details - Text shortcuts: type a few characters and the full message appears - AI-suggested replies your team reviews before sending - Schedule texts and faxes, then edit, send now, or cancel - Picture messages (MMS) in both directions Hi! What do we need to bring to the first session? SUGGESTED REPLY Hi Jordan! Just bring Maya's insurance card. We'll handle the rest. Use reply Edit /first-session Templates Photo Send ▾ Send now Tomorrow at 9:00 AM Pick a time… Calls Every call on the record, not in someone's *head.* -------------------------------------------------- Calls log themselves to the family's thread, with the recording and a speaker-by-speaker transcript one click away. - Calls and faxes from RingCentral land on the family timeline - Call recordings saved to the record - Speaker-by-speaker transcripts on every recorded call - Staff can text from their own practice number CALLInbound call · 6 min via RingCentral ▶ 2:14 / 6:02 Staff0:04 Thanks for calling back! I wanted to go over the intake packet with you. Guardian0:11 Sure. I signed everything except the insurance page. Staff0:18 No problem, I'll text you a secure link for the card photos. Your team Loop in the team without leaving the *thread.* ---------------------------------------------- Ask a teammate right where the family's messages are. The people you mention hear about it, in StreamABA or in Microsoft Teams. - Internal notes stay inside your team and are never sent to the family - @mention a teammate and they get notified - Notifications in Microsoft Teams when your practice connects it - Announcements from the clinic to families in the family portal Could we get an evening appointment? Internal note · only your team @scheduling do we have any RBTs free after 5 on Tuesdays? ![](https://streamaba.com/build/assets/microsoft-teams-B5hQpox5.svg) **StreamABA · Scheduling channel**You were mentioned on a family conversation.Open in StreamABA Consent Nobody texts a family who asked you to *stop.* ---------------------------------------------- Consent sits right beside the conversation. When a family replies STOP, StreamABA records it and your team sees it before they send. - Opt-in and opt-out tracked per channel and shown in the inbox - STOP and START replies handled automatically - Unread counts so nothing sits unanswered - Every message kept on the family record Reminder: your intake packet is ready to sign. STOP **SMS opt-out recorded** · automatically Texting is off for this guardian · reply by email **Consent** SMS Opted out Replied STOP Email Opted in Fax Opted in Questions Communication *questions.* -------------------------- Which channels does StreamABA support? Texts (including picture messages), email, fax, and phone calls land in one conversation per family. Email runs through your Microsoft 365 mailboxes, and texts and calls run through your connected phone provider, such as Twilio or RingCentral. Are calls recorded and transcribed? Yes. Call recordings are saved to the family record, with a speaker-by-speaker transcript on the call. Do conversations cover the whole family? Yes. StreamABA keeps one conversation per family, grouped by guardian, so messages about siblings and from either guardian live in the same thread. Can we see who opted out of texts? Yes. Consent is tracked per channel and shown right in the inbox. STOP and START replies are handled automatically. Can we reuse the messages we send most? Yes. Message templates with merge tags fill in family and child details, text shortcuts insert a full message from a few keystrokes, and AI-suggested replies give your team a draft to review. Texts and faxes can also be scheduled. Live demo · No sales call Give every family one thread. ------------------------------- Stop asking who talked to the family last. Leave your work email for instant access to the live demo. No sales call. 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