SMS Consent Policy

Last Updated: September 17, 2026

Your ABA therapy practice sends SMS/text message communications using the StreamABA platform. This policy describes how your practice collects consent for these messages and how you can manage your preferences.

1. Who Receives SMS Messages

Your ABA therapy practice sends SMS messages to guardians and caregivers of clients receiving Applied Behavior Analysis (ABA) therapy services. Messages are sent by the practice through the StreamABA platform.

2. Types of Messages

Your practice may send the following types of SMS messages:

• Appointment Reminders: Notifications about upcoming therapy appointments, including date, time, location, and therapist information.
• Appointment Confirmations: Confirmation of scheduled or rescheduled sessions.
• Schedule Changes: Notifications when a session has been rescheduled or cancelled.
• Document Signature Requests: Alerts when documents require your signature, with a link to sign electronically.
• Communication Notifications: Alerts when new messages are available in the Family Portal from your child's care team.

3. How Consent is Collected

Consent for SMS communications is collected through the methods below. Each requires an explicit, separate opt-in before any messages are sent, and none is a condition of submitting a form or receiving services.

Online Inquiry Form

A practice's online inquiry form includes an optional, unchecked SMS consent checkbox. The form can be submitted without it; leaving it unchecked records an opt-out so no text messages are sent. The checkbox displays the following disclosure:

I agree to receive text messages from [Practice Name] at the phone number provided about my inquiry and, if I become a client, appointment reminders and account notifications. Consent is not a condition of receiving services. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel or HELP for help. See our Privacy Policy and SMS Terms.

The form is branded with the practice's name and logo, clearly identifying the sender. Below is the full inquiry form as it appears to guardians:

Close-up of the consent checkbox and CTIA-required disclosure language:

Family Portal

Enrolled guardians manage their own SMS consent in the practice's Family Portal (behind their login) with an optional "Text message notifications" setting that is off until they turn it on. The setting shows the practice's consent disclosure (message types, frequency, rates, STOP and HELP instructions, and links to the practice's Privacy Policy and SMS Terms). Each change is recorded with a timestamp and source.

In-App Consent Management

Practice staff can also record and manage SMS consent for each guardian within the StreamABA platform. Each guardian has an individual consent toggle that controls whether they receive SMS messages. Consent status changes are timestamped and auditable.

4. Consent Disclosure Language

All SMS consent collection includes the following CTIA-required disclosures:

5. Message Frequency

Message frequency varies based on your therapy schedule. Typically, you may receive:

• 1-2 appointment reminder messages per scheduled session
• Occasional notifications about new portal messages

Message and data rates may apply depending on your mobile carrier plan.

6. Opting Out

You can opt out of SMS messages at any time by:

• Replying STOP: Text STOP to any message to immediately unsubscribe from all SMS communications.
• Contacting Your Practice: Ask your ABA therapy provider to update your communication preferences.
• Platform Support: Email [email protected] for technical assistance.

After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt back in.

7. Opting Back In

If you previously opted out and wish to receive SMS messages again, you can:

• Reply START: Text START, YES, or UNSTOP to opt back in.
• Contact Your Practice: Ask your ABA therapy provider to re-enable SMS notifications for you.

8. Help

For assistance with SMS communications:

• Reply HELP: Text HELP to receive information about managing your SMS preferences.
• Contact Your Practice: Reach out to your ABA therapy provider directly.
• Platform Support: Email [email protected]

9. Privacy

Your phone number and SMS consent status are protected under our Privacy Policy. The StreamABA platform is HIPAA-compliant and implements appropriate safeguards to protect your information. Your phone number is not sold or shared with third parties for marketing purposes.

10. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier.